Avaya IP Office Platform

Ayaya IP Office PlatformEngagement Can Accelerate Growth and Revolutionize How You Do Business

  • Transform the way you conduct business by creating a seamless engagement experience for your customers and employees.Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform from Avaya
  • Protect your investment with a solution that easily and affordably scales as your communications needs change. Starting with as few as five users, Avaya IP Office™ easily expands to 3,000 users, at a single site or up to 150 locations
  • Enable your mobile workforce to collaborate and promote commerce—any place, any time, and on any device
  • Reduce IT overhead with true plug and play that effortlessly rolls out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365
  • Rely on ZENER support services to optimize your solution’s performance. We can help you maximize system uptime and protect your investment in Avaya technology
  • Accelerate growth by using a complete IP Office solution to create seamless engagement throughout your business

Scale

  • From five to 3000 users
  • Connect up to 150 IP Office systems

Deployment Models

  • Virtualized IP Office software (running in a Virtual Machine) requires VMware vSphere 4.x or 5.x software
  • Dedicated server
  • IP Office 500 v2 appliance
  • Any mix of the above

Supported telephony devices

  • IP phones
  • Digital phones
  • Analog phones
  • Softphones
  • Analog and Digital Cordless (including DECT)
  • Any mix of the above

Third Party Integration

  • TAPI Link lite
  • TAPI Link Pro
  • DevLink Pro

Administration

  • Web based - centrally managed
  • Windows client
  • Database back-up and restore

Contact Center

  • Five to 250 agents
  • Multichannel – Voice, email, web chat, fax, SMS
  • Skills based routing
  • Browser based clients
  • Windows clients
  • Integration to CRM solutions

Mobility

  • Make and receive calls over Wi-Fi/3G/4G data networks
  • Visual voicemail
  • Supervised and unsupervised transfers
  • Presence
  • Instant messaging
  • Conference controls
  • Geo-location presence and tracking
  • Integration with Microsoft Outlook Calendar
  • Avaya one-X® Mobile application
    • Android
    • iOS

Desktop Client

  • Browser based UI
  • Up to 3000 users (Select Edition)
  • Microsoft Lync integration
  • Salesforce.COM plug-in
  • Microsoft Outlook plug-in