Attra is a multinational IT solutions and services delivery firm with a focus on the banking, finance and payments industries. Attra Infotech Pvt. Ltd, Bangalore, India is a subsidiary of Attra Pty. Ltd., headquartered in Melbourne Australia. As the company grew and expanded into multiple delivery centres across different cities, it felt the need to boost its communication resources and turned to Avaya. Attra decided to deploy the Avaya Internet Protocol (IP) platform. It now has a more sophisticated, flexible and reliable communications system that is enabling improved productivity and collaboration within the organization.
The solution was devised and implemented by ZENER Systems, an Avaya channel partner. Attra worked with ZENER Systems, discovered additional features and customized the solution to suit its needs. For instance, a short code for mobile numbers was added which has been very useful for the company. ZENER Systems guided and advised Attra through the transition process which began with the implementation at the company’s Bangalore office. Attra is satisfied with the implementation experience. After the successful first phase in its Bangalore office, the company decided to extend the system to its other offices in Pune and Hyderabad.