IP Office Contact Center extends Avaya innovation in contact centers to small and midsize businesses to give businesses the simplicity and value they require. Optimized for use with Avaya IP Office software, and leveraging real-time customer service scenarios, the solution enables blended multichannel capabilities in English, Spanish, French, German, Italian and Brazilian Portuguese to enhance and expand customer communications with minimal customization and configuration.
IP Office Contact Center is a true end-to-end solution for businesses that want to differentiate their services from the competition, achieve better customer segmentation, and increase the value of each customer relationship. This can translate into more satisfied customers and a more profitable business.
With IP Office Contact Center, you can integrate voice, email, and web chat channels, and proactively manage the entire customer interaction lifecycle. Businesses can begin at their own pace with one channel such as voice, for example, and add other channels such as e-mail as objectives evolve.
IP Office Contact Center scales from 5 agents to 250 agents.
- Integrated multichannel customer contact
- Customer prioritization
- Skills-based routing
- Voice and self-service solutions
- Enhanced outbound campaigns
- Telemarketing
- Interactive Voice Response (IVR)
- Remote workers
- Online monitoring
- Historical reports
- Easy CRM integration
- Workforce Optimization
- Deployment options to meet business requirements