Enterprise Cloud and Managed Services
- Take a tactical approach to reducing costs and freeing up in-house resources. Move to the Cloud or to Cloud-based managed services. Use the time saved on in-house management of unified communications, contact center, video, and hosted applications to re-focus on your core business.
- Exercise your options for the level of support you need. You can start with the most basic, standard managed services, such as Release Management, Managed Assist, or Managed Operate. Or choose a fully as-a-service cloud-based solution that can be customized to support your multi-vendor environment. Or try something in between. We support your path, pace, and choices for communications support and management.
- Increase efficiency, flexibility, and performance with service solutions that keep your business going and growing. You’ll be able to lower your TCO, optimize your communications performance, leverage your in-house resources more efficiently, and lay the groundwork for future technology-based capabilities. You can also capture the value of a globally consistent, IT Infrastructure Library® (ITIL)-aligned communications environment designed to fit your organization’s needs.
- Discover how Avaya makes it possible to connect, communicate and collaborate without boundaries. We offer the broadest options in cloud communication and collaboration services that meet the needs of any size business.
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Contact Us Now1100 Series IP Deskphones
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Contact Us Now1600 Series IP Deskphones
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Contact Us Now1400 Series Digital Deskphones
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Contact Us Now9500 Series Digital Deskphones
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Contact Us Now3900 Series Digital Deskphones
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Contact Us Now9600 Series IP Deskphones
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Contact Us Now9400 Series Digital Deskphones
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Contact Us NowJ100 Series IP Phones
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Contact Us NowTSG-Certified Secure IP Phones
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Contact Us NowJ129 Open SIP Deskphone
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Contact Us NowB179 Open SIP Conference Phone
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Contact Us Now3700 Series DECT Handsets
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Contact Us NowAvaya CU-360 Collaboration Unit
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Contact Us NowB100 Series Conference Phones
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Contact Us NowAvaya Scopia Video Conferencing Infrastructure
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Contact Us NowH100 Series Video Collaboration Stations
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Contact Us NowH200 Series IP Devices
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Contact Us NowAvaya Scopia XT Video Conferencing
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Contact Us NowAvaya Vantage™ Device
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Contact Us NowControl Manager
- One Admin Tool for All Avaya Contact Center Products
- No Technical Expertise Required
- No Instructions Needed
- Achieve simpler, easier, centralized administration for your Avaya Contact Center portfolio with Control Manager. Whether your organization supports one contact center or many, you can streamline the management of your Avaya contact center operations.
- Make configuration and management a breeze for technical and nontechnical administrators. They can easily update call center functions and business processes across the entire organization.
- Enable administrators to apply rules and definitions—often using as little as a single key stroke. This allows quick and error-free changes to agents, skills, call flows, IVR prompts, and more.
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Contact Us NowAvaya Cloud Solutions Delivered by BT Wholesale
- Revitalize your communications with a complete suite of cloud-based business communications from Avaya. The service is hosted on the cloud network and built on the Avaya Aura® Platform. You benefit from Avaya Aura’s adaptability and rich set of features combined with the clouds high-speed, high-quality managed-Ethernet network.
- Manage scale and capabilities with a convenient monthly subscription service. Deploy selectively for some or all of your users. Shift from CapEx to OpEx. Simplify your ongoing management to a fast, easy online tool. And accelerate the availability and deployment of new applications.
- Receive the bespoke and adaptable communications applications and service level guarantees that have previously only been available to very large enterprises at significant cost.
- Discover how Avaya makes it possible to connect, communicate and collaborate without boundaries. We offer the broadest options in cloud communication and collaboration services that meet the needs of any size business.
This offer is available only in the UK. For further information contact Avaya UK on +44 1483 308000.
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Contact Us NowxCaaS
- Flexibility to Create a Differentiated Offering
- Low Start-Up Costs and Low-Risk Managed Growth
- Single, Scalable Solution based on Avaya Aura® Platform
- Offer a full suite of collaboration and/or contact center solutions in one platform. Designed for Avaya’s Service Provider and System Integrator partners, Avaya xCaaS lets you deliver all your cloud communication services from the same Avaya Aura® platform.
- Deliver services via a flexible and rapidly deployable cloud architecture. Integrate with other applications by using open standards, extensive APIs, and customization capabilities. Customize applications for BYOD and deliver standards-based endpoints, supporting a mobile and distributed workforce.
- Match expense with revenue and gain greater control over your cash flow and costs. Our utility pricing gives you a flexible pay-as-you-sell model, so you don’t pay for unused capacity. Provision systems to accommodate the dynamic needs of your customers without incurring significant upfront costs.
- Use multi-tenancy capabilities to optimize your infrastructure for your entire customer base. Avaya Control Manager centralizes and segments administration, which helps you keep costs low and simplify management processes.
- Get Avaya’s rich heritage equaled in the cloud. Our rock-solid reliability in voice communications expands to contact centers and unified communications through the cloud. Our geo-redundant solutions can support any size offering.
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Contact Us NowAvaya IP Office™ in the Cloud
- Leverage the hybrid cloud for seamless integration and migration between your premises-based and cloud-delivered services.
- Protect your existing investment in installed call control, phones, and more while expanding to the cloud.
- Maximize the flexibility and scalability of the cloud for business expansion, seasonal capacity, or additional functionality.
- Minimize disruption to your employees with a common code base between premise and cloud, which means your employees won’t have to learn a new system. Plus, the communications they use in the office will be available on their mobile devices.
- Utilize an unparalleled full stack solution for rich cloud delivered voice, Unified Communications and Contact Center management.
- Modernize with minimal technology risk.
- Protect your business with always on security.
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Contact Us NowAvaya Snap-ins
- Meet and exceed your business and customer needs to improve internal productivity and customer experience. How? Give your application developers better tools to quickly deliver innovative communications applications.
- Save time and expense in developing new—and improving existing—communications and customer experience applications. Avaya Snap-ins are modular, reusable code or capabilities that connect, enable, or facilitate a specific application’s action or outcome in your environment. Developers simply “snap in” the code modules to immediately integrate new functions.
- Provide value when you use individual Snap-ins independently. Achieve exponential benefits by using Snap-ins together. For example, use Snap-ins to:
- Give users click-to-call or video chat capabilities from within your mobile apps and web pages.
- Create simpler, more effective ways to continuously collect and use real-time data to improve business response times and improve customer experiences.
- Use a data driven real-time resource matching engine and leverage up to the minute customer and business data to optimize achievement of desired business outcomes.
- Integrate real-time speech search into your enterprise and contact center applications and workflows.
- Implement one-number dial in and voice-driven logins to bypass the need to repeatedly enter conference numbers and passcodes.
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Contact Us NowAvaya Breeze™ Platform
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Contact Us NowCloud Options
- Get the flexibility you need at the cost you want. Support steady growth or seasonal spikes, while mitigating both financial and technical risks. Leverage cloud technologies to deploy the right solutions and take advantage of business and computing models to optimize performance.
- Manage your business, not your communications systems. Avaya and our partners deliver reliable, market-leading communications systems and services, so you can concentrate on the steady drumbeat of customer priorities, growth, and revenue.
- Provide easy, consumer-like tools to engage your team, customers, and partners. As you grow and transform your business, deploy new mobile conferencing and contact center capabilities.
- Choose the cloud model that fits your needs: Avaya Cloud Services, Powered by Avaya, or Avaya Hybrid Solutions.
- Discover how Avaya makes it possible to connect, communicate and collaborate without boundaries. We offer the broadest options in cloud communication and collaboration services that meet the needs of any size business.
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Contact Us NowAvaya Scopia® XT Video Conferencing
- Invest in the Most Powerful Video Technology
- Study the Cost Effectiveness
- Keep it Simple
- Experience outstanding video conferencing in any environment with Avaya’s complete range of dedicated video conferencing endpoints.
- Deliver an unparalleled video collaboration experience. Avaya Scopia® XT Video Conferencing provides leading, powerful video communications technology that includes immersive telepresence, conference room systems, and desktop applications.
- Achieve excellent video performance in real-world network conditions. Experience crisp, smooth video quality with resolutions up to 1080p/60fps, stellar bandwidth efficiency, and error resiliency with H.265 High Efficiency Video Coding (HEVC) and Scalable Video Coding (SVC).
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Contact Us NowMobility Enablement
- Help your users run at business speed with a communications infrastructure that enables mobile and virtual engagement. Our flexible and robust networks protect against outages and provide easier and faster deployment of capabilities and services.
- See the business impact when employees, partners, and customers can connect across networks, locations, and time. Workforces are more available and responsive, and customer experience is seamless and optimized.
- Use Avaya's secure, reliable, and cost-effective mobility solutions to empower all your users. Executives, salespeople, project teams, knowledge workers, customer agents, and guests can work together, as if they're all using the same tool set.
- Keep your business moving. Even when people are in airports and hotels, at client and partner sites, or in home or branch offices, they can access business applications and become fully functional on any mobile device—whether the devices are employee-owned, from an external guest, or corporate-supplied.
- Review our infographic to learn Four Things You Can't Ignore About Enterprise Mobility—and how Avaya can help.
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Contact Us NowAvaya Scopia® Video Conferencing Infrastructure
- Unmatched Density and Scale
- Video Conferencing and UC Interoperability
- Unified Central Management
- Go with proven expertise: Avaya was named a major player in IDC MarketScape for worldwide enterprise video conferencing equipment.
- Build on your existing video deployment with HD video conferencing. Avaya Scopia® Video Conferencing Infrastructure provides scalable, cost-effective, and unparalleled interoperability with other standards-based video endpoints.
- Experience advanced room systems and distributed desktop and mobile endpoints. Invite anyone, anywhere, on any network, to participate in a video call.
- Customize your always available virtual conference rooms. Support scheduled and ad-hoc conferencing from video conference room systems, desktops, and mobile apps.
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Contact Us NowAvaya Equinox® Meetings Online
- Rich User Experience
- Mobile Workforce Flexibility
- Unmatched Room System Support
- Save the money, time, and resources you’re spending on conferencing. Eliminate the complexity and capital investment that comes with deploying and supporting on-premise conferencing. With Avaya’s virtual meeting rooms in the cloud, there are no up-front costs for equipment, rack space, power, and maintenance–no technical expertise required. Simply subscribe to the service and start collaborating.
- Use it immediately. With easy cloud delivery, connecting with partners, customers and colleagues is a breeze. Just click on the meeting link to join with your browser, no download required.
- Connect from any device. Connect with Windows and macOS laptops and desktops, Apple iOS and Android smartphones or tablets, and even video conferencing room systems from virtually any vendor.
- Easily share content. Screen and application sharing and an interactive whiteboard help to get your point across.
- See and hear it all with 1080p full HD video and wideband audio. We deliver great quality and bandwidth efficiency optimized for Internet connectivity.
- Learn more about the simplicity and benefits of having Avaya Equinox conferencing delivered in the cloud.
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Contact Us NowWorker and Team Productivity
- Simplify technology and logistics to make it easier for workers to achieve peak performance through better alignment, faster innovation, and smoother decision making.
- Boost productivity, drive revenue, growth, and improve profit by empowering people to share ideas and content more easily using natural, contextual communications.
- Use Avaya team and worker productivity solutions to let people engage regardless of their networks or devices in mobile and virtual environments, in and outside of corporate boundaries. Extend secure audio, video, and web conferencing capabilities to workers, customers, and partners so they can meet, build relationships, and get work done.
- Help ensure the real-time collaboration you need for practical, cost-effective deployment across your enterprise. Experience both performance and quality through our focus on reliability, availability, scalability, security, and manageability.
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Contact Us NowAvaya CU-360 Collaboration Unit
- Introduce smarter collaboration to your business. The Avaya CU-360 Collaboration Unit lets you cost-effectively add video and conferencing to your smaller meeting rooms and spaces. Create an exceptional, convenient experience for training, brainstorming, team and customer meetings.
- Implement enterprise-level video for any size business. Achieve the utility, interoperability, and security of a solution built for the largest companies—but packaged for your-size business. This open system delivers smart collaboration as well as parallel support for popular workplace productivity applications.
- Integrate with cloud services like Avaya Equinox Meetings Online. There’s auto provisioning for quick setup without technical resources.
- Get set up fast, use it immediately. Quick to setup with only two cables to connect, this all-in-one system easily rests on top of your meeting room display. Wi-Fi, an integrated microphone array, and Bluetooth peripheral connectivity means no cables on the table.
- Use great technology. This compact all-in-one video collaboration room system has full HD 1080p video, a 4K camera sensor, and 4K display support. Interoperability with H.323 and SIP enables connectivity to any standards-based video system. Wireless screens and application sharing via Avaya Screen Link means high-resolution presentations without cables.
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Contact Us NowCommunications Optimization
- Create communications solutions that deliver the flexibility and agility your business needs to grow. Achieve reduced total cost of ownership—not just for conferencing but for your entire engagement environment. Build an ecosystem that grows in tandem with your business.
- Modernize your existing communications ecosystem by centralizing and simplifying underlying technology infrastructures. Take advantage of cloud-based delivery and new licensing models, and move cost to an efficient operating expense model.
- Move your business ahead by engaging customers, maintaining business processes, and supporting your employees more efficiently. Updating Unified Communication for your enterprise brings mobility, availability, and better solutions for enhanced team engagement.
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Contact Us NowCommunication Server 1000
Your Avaya CS1000 has provided great communications features and reliability for years, but it’s now time to evolve to the latest in UC and omnichannel customer engagement. Start with a quick survey about your Avaya or Nortel CS1000 installation. We’ll give you our best recommendation about Avaya products and promotions that can best help in your transition to new capabilities.
Loyalty2gether is a comprehensive CS1000 upgrade programthat offers our most aggressive promotion ever. It delivers significant hard dollar savings and everything you need to move beyond your CS1000:
- Flexible upgrade options to Avaya Aura® or Avaya IP Office™ in the cloud and on premise
- A deal on new phones you simply can’t pass up!
- Highly aggressive discounts maximizing your CS1000 license value
- Significant support and upgrade bonuses with three-year contracts
- Implementation credits for Avaya Professional Services
- Continuation of your core communication experiences
- Tools for automated migration of your user data
Don’t miss out on Loyalty2gether.It's time to rethink the communications, collaboration and customer contact solutions that drive your business. Reduce your costs, enable your UC and mobility strategies and radically alter the way you interact with your customers. Start the conversation with your Avaya or Partner representative and get the details on Loyalty2gether.
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Contact Us NowTopline Growth
- Improve top line revenue by engaging effectively with your customers. Studies show that when businesses excel in customer experience, they outperform the S&P 500 by, on average, 26%.
- Position your contact center as a revenue generator, not just a cost center. Our comprehensive portfolio of professional services, proactive communication and omnichannel contact center solutions enable you to quickly adapt to evolving customer needs and engagement preferences.
- Identify opportunities that arise via web, social, mobile, or self-service channels. Proactively engage to uncover new customers, retain existing customers, and increase your share of wallet.
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Contact Us NowAvaya Snap-ins
- Meet and exceed your business and customer needs to improve internal productivity and customer experience. How? Give your application developers better tools to quickly deliver innovative communications applications.
- Save time and expense in developing new—and improving existing—communications and customer experience applications. Avaya Snap-ins are modular, reusable code or capabilities that connect, enable, or facilitate a specific application’s action or outcome in your environment. Developers simply “snap in” the code modules to immediately integrate new functions.
- Provide value when you use individual Snap-ins independently. Achieve exponential benefits by using Snap-ins together. For example, use Snap-ins to:
- Give users click-to-call or video chat capabilities from within your mobile apps and web pages.
- Create simpler, more effective ways to continuously collect and use real-time data to improve business response times and improve customer experiences.
- Use a data driven real-time resource matching engine and leverage up to the minute customer and business data to optimize achievement of desired business outcomes.
- Integrate real-time speech search into your enterprise and contact center applications and workflows.
- Implement one-number dial in and voice-driven logins to bypass the need to repeatedly enter conference numbers and passcodes.
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Contact Us NowCustomer Experience
- Differentiate your customer experience. Customer experience is critical to customer lifetime value, impacting your customer spend, retention, loyalty, advocacy and, ultimately, new customer acquisition costs.
- Build your strategy with the philosophy that every interaction matters. Each individual engagement with your company and your people contributes to a consumer's impression of your business. Your customer experience is the sum of all interactions customers have with your brand.
- Achieve consistency and increased satisfaction across all touch points. Better monitor and measure customer experience data and feedback. Improve customer acquisition and retention. Increase cross-sell and upsell opportunities.
- Create a seamless, personalized omni-channel experience based on the individual preferences of your consumers and across every engagement point on the customer journey.
- Focus on first contact resolutions. Reduce overall customer effort, and create the same experience regardless of agent activity levels or call volumes.
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Contact Us NowAvaya Session Border Controller for Enterprise
- Increased Remote Security for Any Employee, Any Device
- Easy to Install, Simple to Provision
- Multi-Tiered Networks
- Secure your SIP and VoIP connectivity beyond the enterprise data network firewall. Data network firewalls protect a variety of traffic types. However, they are not application-aware for SIP-based communications. The Avaya Session Border Controller for Enterprise provides a more secure interface for SIP trunking and remote worker connectivity.
- Improve trunk and client protection with this critical component that helps maintain secure connectivity.
- Gain VPN-less remote worker integration, plus easy-to-provision enterprise access management.
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Contact Us NowContact Center Efficiency
- Get the most and the best from your contact center’s resources, tools, and agents as you evolve to omnichannel customer engagement. Eliminate resource constraints caused by repetitive requests and manual processes. Manage volume fluctuations resulting from growth. Ensure performance to SLAs and compliance requirements.
- Leverage the latest best practices and technologies to:
- Identify customer trends
- Streamline contact handling
- Uncover cumbersome processes
- Scale for growth
- Address training opportunities
- Work with Avaya to achieve your goals—enabling your contact center to operate efficiently as it delivers on its important role in advancing your business’s operational and fiscal performance.
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Contact Us NowAvaya Equinox™ Experience
- Digitally Power a New Work Experience
- Use Tools Designed for the Mobile User
- Deliver Seamless Collaboration Inside & Outside Your Business
Avaya is redefining unified communications to be your natural, convenient way to engage, respond, and share. We put UC in the applications, browsers, and devices that people use every day. With the Avaya Equinox™ Experience, communication just got simple, transparent, in context, and user defined.
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Contact Us NowAvaya Aura® Virtualized Environment
- Network Reliability
- Flexible Deployment Options
- Better TCO Today, Increased ROI Tomorrow
- Virtualize your unified communications applications and get the same great benefits you’ve realized from virtual servers. Avaya Aura® applications—the ones that deliver voice, video, data, and mobile collaboration tools—are now supported on VMware as virtual appliances.
- Skip the installation on a network server by using downloadable, VMware-compatible OVA files. This way, you can integrate full-function Unified Communications applications on your own hardware and VMware operating systems.
- Launch the latest collaboration tools in a reliable, flexible, cost-effective deployment—whether you’re new to Avaya, or looking to update existing Avaya solutions.
- Review our infographic Virtualization: Embracing the New Norm for IT to learn trends and facts about virtualization.
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Contact Us NowAvaya Aura® Communication Manager
- Communicate and Collaborate with Anyone, Anywhere
- Reliability at Your Fingertips
- Designed for IT and Employees
- Start your move to unified communications and collaboration with Avaya Aura® Communication Manager. Voice, video, messaging, and customer contact applications converge on a single network, to spread intelligent and flexible communications throughout the organization.
- Enable employees to take care of business more easily and quickly—because your staff at headquarters, remote branch offices, and on the road will all be using the same enhanced communication capabilities.
- Extend conferencing, mobility, video, and collaborative applications to everyone in your organization. Avaya Aura® Communication Manager adapts to SIP, H.323, digital, and analog. And this means your current network won’t stop you from moving to unified communications and collaboration.
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Contact Us NowOnAvaya™ – Google Cloud Platform
- Get Avaya’s Rich Heritage in Cloud Solutions
- Get Started with Low Start-Up Costs and Low-Risk Managed Growth
- Create a Differentiated Contact Center Offering
- Get to market fast with your own truly differentiated Contact Center as a Service (CCaaS) solution for enterprise customers. Leverage Avaya’s open standards, extensive APIs, and customization capabilities to tailor your solution with your own valuable features. Your services are supported on a common SIP-based communications core and an open, enterprise-wide, cloud-grade network infrastructure.
- Pay only for what’s used. This cloud-enabled solution for Customer Experience Management is licensed on a utility model where you pay only for licenses used by your customers, not for additional unused capacity.
- Provision systems to expand with capacity needs—but don’t incur significant upfront costs. When you don’t pay for idle capacity, you gain greater control over cash flow and expenses.
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Contact Us NowVDI Communicator
- UC with a Software-Only Solution
- Open Architecture
- Simplified Deployment
- Enable unified communications in your virtual desktop infrastructure (VDI) environment—eliminating desk phones and giving users advanced communication capabilities.
- Use VDI Communicator—software deployed on a thin client device—to provide connectivity to the network and enable the Avaya unified communications interface, Avaya Communicator, and Avaya Communicator for Microsoft® Lync.
- Eliminate common quality issues that stem from driving excessive traffic to the data center. The VDI Communicator design separates media (voice and video) traffic from signaling traffic, so media traffic no longer flows through data center servers. It also extends high QoS all the way to the end user.
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Contact Us NowVaaS
- Out-of-the Box Multi-Tenancy
- Extensive Accessibility and Interoperability
- Utility Pricing
- Get to market fast with your Video as a Service (VaaS) solution powered by Avaya Scopia® for enterprise customers. Reduce the risk and burden of a large upfront capital investment in hardware, software, licenses, and support—yet still achieve a fast ROI.
- Host and maintain the video solution infrastructure, while your customers deploy just the endpoints. Support personal endpoints, desktop and mobile applications, and video room systems.
- Start your VaaS with an initial low down payment and a recurring monthly fee based on actual usage of the system and services. Our cloud-enabled solution for Video Conferencing is licensed on a utility model where you pay only for licenses used by your customers, not for additional unused capacity.
- Expand as needed, but don’t incur significant upfront costs. When you don’t pay for idle capacity, you gain greater control over cash flow and expenses.
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Contact Us NowMultimedia Messaging
- Rich User Experience
- Efficient Team Interactions
- Enterprise-Class Solution
- Save time and increase productivity by using short messaging to replace part of the time spent wading through emails and sitting through unnecessary phone calls. Short, informal exchanges are a proven way to effectively exchange ideas and save time. Texting is the everyday way to communicate big with just a few words.
- Gain alignment, make decisions, and get work done. For Avaya Communicator users, Avaya Multimedia Messaging delivers powerful IM and presence capabilities that let you conduct ongoing conversations across locations and time. With multiple types of media, participants can share and understand complex concepts more effectively.
- Use Multimedia Messaging to:
- Manage point-to-point and multi-party communications
- Send text, voice, and video messages with pictures and files attached
- Hold subject-focused conversations with time stamps and sender identities
- Securely store and deliver messages
- Use administrator controls for service and management
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Contact Us NowPowered by Avaya IP Office™
- Satisfy the Growing Demand for as-a-Service Solutions
- Seamlessly Integrate and Migrate Among Premise, Cloud, and Hybrid
- Leverage Your Investment
- Tap into solutions designed especially for Avaya’s partners. Avaya’s hybrid cloud solutions are the easy way to take customers on their strategic cloud journey without compromise.
- Deliver a hybrid cloud offering from Avaya to your midsize customers. We deliver full multi-channel Contact Centers and Unified Communications. These hybrid cloud services are the easiest, most flexible, profitable way to move your customers to the cloud.
- Provide reliable, high-quality cloud-based communications to meet growing customer demand. Avaya business partners can quickly host and deliver a cloud-enabled, integrated Contact Centers and Unified Communications from their own data centers.
- Create new revenue streams and accelerated growth for your business. The hybrid architecture and unified code base work seamlessly with existing equipment. Build a new cloud practice based on established expertise.
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Contact Us NowAvaya Officelinx
- Built for the Cloud
- Works with Existing Communications Systems
- Maximizes Communications Efficiency
- Get easy access to your voice messages and received faxes from your email, web browser, or mobile device.
- Give your staff and teams fast, handy access to communications and you’ll help them increase productivity and deliver top performances.
- Support remote and mobile users with the same communication experience as if they were right down the hall in headquarters.
- Don’t worry with restrictions or limitations that often come with desktop software. Officelinx integrates communication and collaboration tools inside popular enterprise applications.
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Contact Us NowAvaya Communicator
- Use Communications Without Leaving Your Business Application
- A Single Client Experience Makes it Easy
- Have Just One Identity
- Communicate with others from within the application you’re using—no need to switch to another tool. Use your Avaya tools such as voice, video, and instant messaging while working in your cloud-based business applications or web pages. The experience is seamless and intuitive with a common interface across platforms and devices, including Android, Windows, and iPad.
- Move seamlessly among IM/presence, voice, video, conferencing, and web collaboration. The Avaya Communicator dedicated client application offers a clean and easy graphical interface matched to your business tasks and individual profile, including your device and location.
- Use buddy and contact lists to see who is available and the communication choices you have. Use an IM-like client design to interact.
- Connect more easily when you’re using just one integrated communications solution for conversations, meetings, and projects. Avaya Communicator for Web enables the CRM, email, social, and other cloud applications you use every day. Access communications through your business applications or via the Avaya Communicator client application.
- Review our infographic to learn Four Things You Can't Ignore About Enterprise Mobility—and how Avaya can help.
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Contact Us NowAvaya Aura® Messaging
- Maintain Productivity with a Familiar User Interface
- Use an Avaya or Microsoft Exchange Message Store
- Add a Speech-Based Auto Attendant
- Access your email, voicemail, and faxes from a single interface.
- Use a platform built for stability and flexibility. We use an all-Linux platform with local survivability and geo-redundant capabilities to serve large distributed or centralized configurations, with the option to store messages in an Avaya and/or Microsoft Exchange message store.
- Use Avaya migration services to move from Octel Aria 250/350 and Intuity Audix systems to Avaya Aura® Messaging. Traditional voicemail users can continue their familiar Octel Aria and Intuity Audix experiences.
- Use the only unified messaging system integrated with the Avaya Aura® Platform.
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Contact Us NowIntelligent Customer Routing
- Give Customers a Superior User Experience
- Lower Deployment and Operating Costs
- Preserve Existing Investments
- Create customer experiences that show you value your customers’ time and attention. You can share offers during wait times, deliver customer information to agents that help assure fast and accurate answers, and relay alerts and notifications to callers in queues.
- Give your customers more engaging, satisfying experiences with context-aware applications. Avaya Intelligent Customer Routing dynamically optimizes interactions based on prior purchases, transactions, or other business insights—and every customer interaction is personalized.
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Contact Us NowCustomer Connections
- Support Web, Video, and Social Media Customer Service
- Turn Agents into Quick-Thinking Problem Solvers
- Enrich Contact Between Customers and Agents
- Deliver the right customer experiences consistently through your contact center, whether your customers are using web, video, social media or mobile devices.
- Enable robust video conferencing and collaboration between your customers and agents or in-house experts with Avaya One Touch Video.
- Automatically monitor, track, and classify topics, comments, and trends on social media networks. Use Avaya Social Media Manager to deliver only the actionable items to your teams.
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Contact Us NowAvaya Ava™
- Add Mobile Campaigns that Complement Current Campaigns
- Deliver Valuable Information While Cutting Costs
- Collect Revenue Faster and Shrink Recovery Costs
Avaya Ava™ is a cloud AI solution that lets you engage with your customers using social media, chat and messaging channels. Social messaging integration and automation of digital interactions, utilizing Chat Bot and Natural Language Processing (NLP), delivers immediate self-service capabilities to your customers.
Leveraging your applied business rules, and based on the context analysis of interactions, Avaya Ava responds accordingly—with an automated response or connecting to a live agent, for example. In cases where it is appropriate to direct a customer to agent-based customer care, full context of the upfront automated experience is maintained so your customers receive the personalized, efficient customer care expected. Through continued machine learning of all past interactions, Avaya Ava becomes even more efficient with the handling of future interactions.
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Contact Us NowWorkforce Optimization Select
- Learn from Each Customer Interaction
- Get Enterprise-Level Capabilities at a Price made for Midsize Business Budgets
- Take Advantage of Seamless Integration with Avaya Customer Engagement Platforms
- Generate relevant and timely insights into the customer experience you’re delivering. Capture and analyze voice and non-voice customer interactions with a scalable, flexible, and secure recording platform designed for midsize businesses. See where your service is excellent and where to make changes.
- Define and deliver a consistent customer experience that meets your goals and your customers’ expectations. Leverage interaction data to determine enhancements to service processes, policies, and agent practices.
- Improve agent performance, agent loyalty, and customer satisfaction with targeted coaching plans and eLearning courses that help improve agent knowledge, efficiency, and productivity.
Have Questions?
Contact Us NowAvaya Aura® Experience Portal
- Give Customers the Freedom to Choose
- Personalize Your Customer Interactions
- Upgrade Customer Experiences Without Upending Your Infrastructure
- Engage with your customers when and where they want on the devices of their choice. Every customer interaction holds the promise of making a positive impression and advancing your competitive advantage.
- Connect with customers in new ways, taking advantage of all the popular channels available with Avaya Aura® Experience Portal—including mobile, voice, video, email, and SMS text.
- Orchestrate a personalized interaction with each customer. Even when you have hundreds, thousands, or millions of customer connections, you can design and manage all the different interactions from a single multichannel application platform.
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Be as mobile as your customers. Deliver a seamless, persistent customer experience with mobile capabilities. Dynamic menus let customers check order status, connect with tech support, talk to a live agent. Customers hear estimated wait times and the option to receive a return call. Full context is provided to the agent, so the agent is always prepared to assist customers.
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Support self-service consumers through low-effort apps. Deliver contextual information to an agent so a customer can easily transition from one channel to another. Your agent sees all information that the customer already provided.
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Contact Us NowProactive Contact
- Deliver the Maximum Number of Live Calls to Your Agents
- Optimize Your Agents’ Time
- Increase Your Operational Productivity with Blending
- Connect with your customers by contacting them with timely information and service notices. Enable your outbound call center to send payment reminders, announce product enhancements, explain service changes, conduct surveys, and more—all supported by a reliable, friendly interface.
- Leverage superior call detection and the most advanced dialing algorithms available to optimize your outbound communication campaigns. Automation and inbound/outbound blending help you balance between understaffing and overstaffing. So you can minimize agent downtime and improve agent efficiency.
- Count on Proactive Contact’s proven track record of 99.9% system uptime.
- Watch the tangible benefits accrue as you achieve your customer satisfaction goals faster, lower your cost per contact, and get quicker payback on your investment.
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Contact Us NowAvaya Oceana® Solution
- Create a Digital Experience that Drives Customer Loyalty
- Give Agents Tools & Context for Better Customer Interactions
- Use Your Data & Analytics to Drive Better Business Outcomes
Use real-time 360º data to fuel smarter decision-making, enhance agent-customer interactions, and drive loyalty. Optimize operations with seamless system and workflow integrations, and cultivate new opportunities with prepackaged and customized options. Choose the deployment option that best suits your needs—on premises, in the cloud, or hybrid—and leverage our extensive expertise to design, implement and optimize your solution.
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Contact Us NowAvaya Aura® Call Center Elite
- Provide Your Customers with a Seamless Experience Across Channels
- Add Lower Cost Customer Service Channels
- Improve Your Contact Center Performance
- Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura® Call Center Elite helps to ensure the right resources are readily available to your customers.
- Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
- Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
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Contact Us NowAvaya IP Office™ Contact Center
- Create and Deliver a Seamless Customer Experience
- Optimize Business Processes and Customer Routing
- Increase Sales Revenue Opportunities
- Implement a complete end-to-end customer service strategy to differentiate your business from the competition.
- Maximize the value of every interaction by delivering consistent, personalized service while identifying cross-sell and up-sell opportunities.
- Deploy fast with minimal disruption. Be up and servicing customers in as little as a few hours.
- Meet your deployment requirements with flexible options, including Cloud.
- Expand the solution as your business grows. Start with voice and add multimedia channels without adding hardware.
- Use easy supervisor and agent desktop interfaces to foster fast end user adoption. IP Office Contact Center is ideal for employees located in the office, in branch locations, or working from home.
- Gain more value through native integrations with Salesforce.com and SAP CRM applications.
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Contact Us NowInteraction Center
- Add Lower-Cost Customer Service Channels
- Analyze Customer Service Data to Improve Your Contact Center Performance
- Provide Your Customers with a Seamless Experience Across Channels
- Build on your investment in Avaya Contact Center technology and set your customer experience apart from the competition. With Interaction Center it’s easy to expand beyond voice and add customer service channels such as email, web chat, SMS/text, and social media.
- Help improve multichannel contact center efficiency, using Avaya customer service software. Manage all your new channels the same way you handle voice call interactions, through a single agent desktop interface.
- Enable your business to handle all types of customer interactions more efficiently by helping to ensure that the right resources are readily available to your customers.
- Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.
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Contact Us NowAvaya Contact Center Select
- Let Customers Use Their Preferred Communication Channels
- Optimize Business Processes and Agent Productivity
- Improve Your Contact Center’s Overall Performance
- Build a contact center with robust capabilities that show you the entire customer lifecycle, so you can anticipate, automate and accelerate customer interactions.
- Give your agents complete views of customer interactions, on every channel customers choose. Seeing customer history at a glance streamlines agent work and helps improve agent efficiency.
- Respond immediately to the context and tone of customer interactions. Deliver faster, smoother service, which can increase customer satisfaction and differentiate your business.
- Analyze your customer journey in detail and make the process and policy changes you need to deliver exceptional customer experiences and increase Customer Lifetime Value.
- Support and unify agents in the office, at branch locations, or working from home. Avaya Contact Center Select is designed for businesses with 10-400 customer-facing agents.
- Deploy fast. You can be up and servicing customers in as little as four hours.
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Contact Us NowAvaya Cloud Contact Center
- Upgrade to Rich, Omnichannel Experiences
- Empower your Contact Center Agents
- Stay Up to Date on the Latest Technology
Avaya’s approach to cloud is simple: have the cloud your way. Avaya’s cloud solutions are built on a fully open architecture that supports true compatibility and limitless interoperability—with a clear focus on the reliability and security you need.
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Contact Us NowAvaya Aura® Contact Center
- A Single Interface for Managing All Customer Interactions
- Support Customers' Channel Preferences
- Provide a Seamless Customer Experience Across Channels
- Connect with your customers on their terms. Manage all of your contacts—for email, chat, SMS, IM, and social media—the same way you manage your inbound and outbound voice interactions.
- Leverage this complete, omnichannel contact center solution to match callers with the most appropriate resources every time they contact you. Your agents gain call context, both real-time and historical. Your customers receive a differentiated experience.
- Reduce your expenses by using lower-cost channels.
- Consistently deliver a unified, seamless, and highly personalized experience that builds your brand and customer engagement loyalty.
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Contact Us NowAvaya Pod Fx™
- Virtualization Simplified and Ready to Deploy
- Slash Total Cost of Ownership in Half
- Reduce Time to Service
- Deploy unified communications and contact center solutions quickly and easily in your private, public, or hybrid cloud environments with Avaya Pod Fx™. You get a combo of applications, servers, storage, networking, and management components in ready-to-operate packages—for turnkey deployment in virtualized data centers and service provider points of presence.
- Save time and reduce management complexity with fully-integrated multi-vendor solutions. You’ll have industry-leading virtualization technology from VMware, storage technology from EMC, and applications and networking technology from Avaya, fully integrated in single full-stack solution.
- Simplify ongoing operations and software upgrades with common orchestration. Because all solution components are managed through a single umbrella management system, you can take advantage of faster troubleshooting and streamlined management. Single-call support simplifies vendor relationships and reduces your number of support contracts.
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Contact Us NowProactive Outreach Manager
- Add Mobile Campaigns that Complement Current Campaigns
- Deliver Valuable Information While Cutting Costs
- Collect Revenue Faster and Shrink Recovery Costs
- Let customers choose when, where, and how they want to connect—whether it’s via mobile, online, in store, or over the phone.
- Create highly engaging, interactive campaigns with Avaya Proactive Outreach Manager. Your inbound and outbound campaigns can be via SMS text, email, phone alerts and notifications, agent-based predictive dialing, interactive services—or a combination.
- Use proactive customer service to start connecting with your customers in every stage of the customer engagement lifecycle. Give customers the right information, at the right time, the way they choose.
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Contact Us NowAvaya Aura® Application Server 5300
- Enable More Efficient Collaboration
- Enhance Military Communications
- Integrate Your Communication Platform and Desktop Access Clients
- Deliver secure unified communications with media and signaling encryption for all your communications. This highly scalable, carrier grade, software-based solution operates on commercial off-the-shelf hardware. The server is software upgradeable to US government specifications for IPv6 and assured services, and it is Department-of-Defense-compliant for command and control.
- Increase employee productivity with a complete communications suite—including telephony, IM, presence, multimedia conferencing, and unified messaging. IP telephony enables users to make and receive calls from virtually anywhere and offers desktop video, picture caller ID, and real-time call screening.
- Scale to thousands of users with reservation-less conference bridging. It has a rich feature set that includes IM-based notification of who’s participating.
- Enable users to see the best way to communicate with co-workers and control their own availability, through secure instant messaging with rich dynamic presence.
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Contact Us NowAvaya Aura® Workforce Optimization
- Harness the Voice of Your Customer
- Anticipate Contact Volumes
- Enable Front-Line Support Personnel to be More Successful
- Leverage intelligent insights to improve performance, operations and customer service. With Avaya Aura® Workforce Optimization you unite all relevant data from your contact center, back-office, and the wider enterprise under one, integrated platform. This enables you to correlate, share, and use information to make informed decisions faster.
- Isolate, modify, and address processes that are cumbersome—especially the kind that result in customer or employee dissatisfaction.
- Identify top and lower performing agents—address performance problems with targeted training and coaching.
- Spot customer problems and issues quickly so they can be resolved as fast as possible. The appropriateness and speed of your reaction can be important factors in delivering a superior customer experience and ultimately achieving your corporate objectives.
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Contact Us NowAvaya Breeze™ Platform
- Reinvent Communications
- Gain Global-Scale Performance and Reliability
- Accelerate Digital Business Innovation
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Contact Us NowAvaya IP Office™ Platform
- A Purpose-Built System
- Business Communications Providing Engagement Everywhere
- Administration Made Simple
- Transform the way you conduct business by creating a seamless engagement experience for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform from Avaya.
- Protect your investment with a solution that easily and affordably scales as your communications needs change. Starting with as few as five users, Avaya IP Office™ easily expands to 3,000 users, at a single site or up to 150 locations.
- Enable your mobile workforce to collaborate and promote commerce—any place, any time, and on any device.
- Reduce IT overhead with true plug and play that effortlessly rolls out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365.
- Rely on Avaya support services to optimize your solution’s performance. We can help you maximize system uptime and protect your investment in Avaya technology.
- Accelerate growth by using a complete IP Office solution to create seamless engagement throughout your business. Learn more in our Engagement Everywhere eBook.
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Contact Us NowAvaya Aura® Platform
- Cost Effective
- Resilient
- Investment Protection
- Provide advanced unified communications and contact center solutions throughout your enterprise. Integrate and deliver voice, video, data, and web communications applications and services to your team anywhere—whether they’re in the office, or on the go.
- Rely on a platform that delivers rock-solid reliability and remarkable adaptability—and lets you support new collaboration capabilities, applications, and customer services immediately.
- Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.
- Keep up with change and business growth. Continue to expand your communications functionality in ways you never would have imagined.
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Contact Us NowCloud Application Link
- Leverage Your Existing Communications
- Reduce IT Spending
- Make Communication Tools More Accessible and Available
Extend your Avaya Aura® Platform to embed unified communication and real-time collaboration tools inside your Chrome and Internet Explorer web browsers—and natively inside Google Apps, Microsoft Office 365, and Salesforce.
Get more productivity out of workflows when you build collaboration steps into existing business processes and apps. Find the right people and make faster, better decisions when familiar and easily accessed voice, video, and contact lookup are part of your processes.
Unify your teams’ communications tools. Manage voice messages from email. From a browser make calls, set up Avaya Scopia® video conferences, and search for contacts.
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Contact Us NowNine Reasons To Move To Avaya Aura From CS1000 [PDF]
Understand the key benefits for CS1000 customers of moving to Avaya Aura and the Era of Engagement.
Nine Reasons To Move To Avaya Aura From CS1000 [PDF]
Supports mid to large enterprises including some of the largest customers in the world.
IP Office Cloud For Your Business [1:27]
Thinking about a cloud communications system for your business? IP Office is the right solution.
Migrating to IP Office in the Cloud [1:32]
For customers with an on-premise IP Office thinking about migrating to IP Office in the cloud.
Avaya Aura Workforce Optimization [3:24]
Use case based video highlighting how Avaya Aura WFO can help organizations solve business problems.
Provide Key Contact Center Capabilities to Your Customers
Avaya offers a wide array of features, functionality, and capabilities so you can build the offerings you need.- Support multichannel interaction, so customers can use any communication channels they choose.
- Offer the right resources at the right time. Capture resource skill sets in the routing database, and then route contacts to the right resource by skill type, regardless of channel.
- Promote self-service and reduce expensive live call handling by creating sophisticated handling of automated interactions across multiple media.
- Record and analyze customer interactions to fully understand the customer experience. Call recording is useful for maintaining quality goals, and for proving regulatory compliance. Avaya Call Management System reports are provided through a friendly multi-tenant ANAV interface.
- Analyze virtually everything—from wait times to average answer speeds, to percent reduction over the past year in abandoned call times.
- Provide a simple, intuitive agent desktop with advanced contact handling features, on demand access to customer information, and immediate access to experts.
Provide Key Unified Communications Capabilities to Your Customers
Avaya supports complete functionality for unified communications, so you can build the offerings you need.- Comprehensive, SIP-based, secure end-user voice and video.
- Rich presence and IM capabilities across a wide range of business environments.
- Texts, emails, voicemails and instant messages in one user-friendly format.
- Multi-party ad hoc conferencing.
- Support for existing Avaya desk phones, conference phones, and a full range of soft clients. Plus, an attendant console to easily manage calls and workgroups.
- Reachability for BYOD users, and extension to cellular capabilities.
HD Video Meeting Rooms
Offer your customers high-definition video quality with a true dedicated encoder per participant. You can enable advanced video features and controls for a better video communications experience and effective collaboration between teams.Content Sharing
To create better team engagement experiences, users can share content as part of every video meeting. This capability is available for all video participants across all devices, including room systems, and desktop and mobile devices. The content sharing functionality can be integrated in the users’ main video layout or on a second screen when available.Support the Bring-Your-Own-Device Wave
Support any devices your customers may have. Easy-to-use, one-touch applications let you support BYOD without compromising the video experience. Avaya provides freely distributed video conferencing applications for desktop (Windows or Mac OS) and mobile devices (iOS or Android).Secure Connectivity
Enable your customers’ remote endpoints to securely access your service video network. Avaya provides a complete firewall and NAT traversal solution. You can maintain the security and advantages of firewall and NAT over video networks and allow seamless integration with your customers’ existing video conferencing solutions. Additionally, there’s end-to-end security of management, control, signaling, and media using HTTPS/SRTP/TLS/H.235.Go for Easy Deployment
Easily transition customers to the cloud. Certified Avaya Partners have the flexibility to deploy a Cloud-based Contact Center and Unified Communications solution built on Avaya’s proven IP Office technology in their own data centers. The solution is delivered as a monthly subscription, easily scaled to meet demand. We provide seamless IP telephony/voice, and video and mobile applications. And for the contact center, get powerful, affordable multichannel functionality for voice, email and web chat. Powered By Avaya IP Office opens new revenue opportunities as you help customers transition to the cloud.Immersive Experience
Experience a lifelike, immersive video meeting with Avaya Scopia® XT Telepresence, which brings you the feeling of an in-person meeting. Customize the XT Telepresence Platform to your unique requirements for each room. Install and configure the XT Telepresence Platform working with a worldwide network of our channel partners—meet the unique needs of each of your deployments with this cost-effective, highly flexible approach.Premium All-in-One Video Conferencing
Create a high-quality video meeting space with minimal installation requirements. The Scopia XT Meeting Center Cart delivers a premium HD video conferencing room system that integrates single or dual 1080p displays. The specially designed mobile cart makes implementation easy, and lets you use the video system as a shared resource.Group Video Conferencing
Group video conferencing is available on a range of dedicated room systems for different room and group sizes, offering an exceptional experience with low total cost of ownership. Endpoints leverage the latest video technologies—H.265 High Efficiency Video Coding (HEVC), H.264 High Profile, and Scalable Video Coding (SVC)—delivering rich, full HD video interaction. Scopia XT room systems offer numerous features and include support for dual 1080p/60fps live video and content, HD audio, simultaneous H.265 High Profile and Scalable Video Coding (SVC), nine-way multi-party conferencing, and Apple iPad system control.Integrated Desktop Video Conferencing and PC Display
The Scopia XT Executive’s 24-inch full HD LED display, HD camera, high fidelity speakers, echo-cancelling microphone, and advanced video conferencing platform provide an elegant all-in-one desktop video conferencing system and PC display. The system also offers optional embedded multi-party conferencing for group meetings and a unique HD 1080p data channel for highly detailed content sharing.System Control
Scopia Control is an Apple iPad application for control of Avaya video conferencing systems. The highly intuitive user interface virtually eliminates the learning curve for a video conferencing system. The integrated conference room calendar and enterprise directory makes it easy to join meetings and invite others. Room system control and meeting moderation are simple through the iPad Multi-Touch user interface.Video Conferencing Infrastructure
Take advantage of standards-based multipoint conferencing units (MCUs), which deliver high density and unrivaled performance. Firewall traversal helps secure connectivity between enterprise networks and remote sites. Deploy gateways to connect to legacy systems as well as market-leading unified communications solutions, contributing to current and future investment protection.Video Conferencing Management Software
Manage and control your video network. Enable easy access to those inside and outside your organization. Bring scalability and redundancy to your organization by virtualizing resources in distributed deployments.Firewall and NAT Traversal
Enable remote endpoints to more securely access your video network with Avaya Scopia® Firewall Traversal, a combined firewall and NAT traversal solution. Avaya helps maintain the security and advantages of firewall and NAT over video networks and allows seamless integration with existing video conferencing systems and infrastructure components.Virtual Meeting Rooms for Instant, Face-to-Face Collaboration
Assign a virtual video room to anyone in your organization, enabling easy access to those inside or outside your company. These always-on rooms allow scheduled and ad-hoc conferencing from video room systems as well as desktop and mobile apps. Virtual rooms are fully customizable.Deploy Complete Communications with Affordable Scalability
Providing affordable premises and cloud solutions for midsize businesses is the hallmark of Avaya IP Office. With its comprehensive set of integrated telephony, messaging, conferencing, contact center, video, and unified communications functions, it creates a seamless engagement experience for your customers and employees.Simple to deploy and maintain, IP Office lets you keep mobile and remote employees connected and engaged, support outstanding service levels from even the smallest contact center, and scale across multiple branch locations.
Experience True Unified Communications
Digital Transformation is radically redefining business communications. In addition to voice, the fundamentals now include video, content sharing, and IM. The Avaya Equinox™ experience combines it all in a seamless communications experience that fits into how you work—instead of changing how you work.We put communications into the applications, browsers, and devices you use every day. We create a single powerful gateway for calling, messaging, conferencing, and collaboration. We give you a more natural and efficient way to connect, communicate and share—when, where and how you want. With Avaya Equinox, communication capabilities follow as you move from device to device. You can easily access your contact lists, click to call, start a video session, or schedule and join a meeting—all from the same familiar and intuitive user interface on your device or desktop of choice.
Bridge Your Current Solution to New Communications
When you upgrade to a new communications solution, Avaya can help protect your existing investment and the current features and functions that keep your business humming.Avaya’s Call Park and Page capabilities are available for Avaya IP Office and Avaya Aura so you can continue to use the functionality you're familiar with.
Both Avaya IP Office and Avaya Aura support 1100 Series IP Deskphones and 1200 Series IP Deskphones so you can reuse these devices.
The popular MADN feature is available now for Avaya IP Office, and will be available for Avaya Aura in mid 2018.
In mid 2018, the Avaya Device Adapter Snap-in will let you re-use your UNIStim (IP) phones on Avaya Aura as SIP phones. Get full access to Avaya Equinox for advanced UC.
Also coming in 2018, an auto-config tool that extracts user data and applies it to Avaya Aura, which can speed and simplify your migration.
Control Network Design Costs When Supporting Remote Access for Mobile Workers and Contractors
Extending the enterprise is all about secure connections, simplified installation, and accessibility. Implementing the right Session Border Controller allows your network to expand with greater safety and fewer user problems.Get an Affordable Security Boost for Any Size Business
Businesses large and small are facing an evolution where users are no longer confined inside the walls of the enterprise. The Avaya Session Border Controller for Enterprise offers an economical solution for even a small business to increase mobile collaboration security for employees.Make Your Enterprise Safer for BYOD
The fact is that employees are using personal devices for work. And you’re challenged to keep your Unified Communications secure. Look to a solution that can help secure access for BYOD users and remote users—without requiring a VPN connection.Multi-Tiered Network Architecture
Session border control is no longer only for an external enterprise border. With the need to support outside resources beyond normal controlled enterprise boundaries, session border control is now a necessary security layer even within the private enterprise network. Adding security zones within the converged network architecture requires a Session Border Controller that is designed for more than just SIP trunking.The Right Configuration Tailored to Your Environment
Choose from three base models—Enterprise, Unified Communications as a Service, or Contact Center as a Service. Pod Fx base models come pre-configured to match your specific environment and can scale seamlessly as your requirements and service mix grows.Reliable, Dependable Business Services
If an independent component fails, high-availability design prevents any impact on performance. Redundant, five nines hardware is complemented by Avaya Aura® survivability features and VMware business continuity tools to help ensure your most mission-critical services are always on.Accelerate Time to Service
Turn up new applications fast by eliminating long planning cycles, deployment, cabling, testing, and optimization phases. With Pod Fx, there’s no need to pre-integrate, configure, or test your compute, storage, and networking components.Decrease Mean Time to Repair
Incorporating best in class components from multiple vendors, Avaya remains your single point of contact for every Pod Fx component, eliminating complex vendor relations, disjointed software upgrades, and multiple support contracts.Stay Connected for Non-Stop Productivity, from Anywhere
Being on the road no longer means being out of the office. Each staff member has just one number that customers use to reach them in any location, on any device. Route all calls through your office to assure privacy. Reduce carrier charges by placing calls over available WiFi. And give remote and mobile staff in-office capabilities from virtually any device, including access to the corporate directory, conference control, presence, and instant messaging. Your staff can use an IP Phone at home—without the VPN overheads—enabled by Avaya Session Border Controller.Expand Your Customer Engagement Capabilities
Improve customer experience and contact center agent efficiency by adding powerful, affordable, multichannel functionality for voice, email, web chat, SMS, and fax to your contact center. Turn a cost center into a profit center by using agent downtime to automatically initiate outbound upsell calling campaigns. Whether you choose a cloud or on-premise model, Avaya offers complete contact center solutions that grow with you.Meet from Anywhere, on Any Device—Just Like You’re in Person
Video brings engagement to life. Whether you are meeting with co-workers in a remote office, partners across the country, or customers around the world, enjoy the experience of face-to-face meetings via simple, intuitive, and convenient video. See others in HD video, and annotate and share presentations to make meetings more productive, efficient, and meaningful. All you need is a network connection and a PC, Mac, or mobile device. Avaya IP Office virtual meeting rooms work with the latest video conferencing room systems.Avaya Global Services Help You Remove Complexity, Improve Performance, and Accelerate ROI
Get the most from your IP Office solution with full range of Professional Services, including a Network Readiness Assessment, Deployment and Program Management, and Solution Architecture Services. Find the information and answers you need. Get assistance from our emergency recovery team within minutes after an unplanned system outage. And have access to the latest features through software patches and updates, and major software upgrade license entitlement.All the Great Functionality of IP Office, All the Benefits of the Cloud
Start realizing the benefits of the cloud—at your own pace. Support new users, new capabilities, or seasonal capacity requirements with IP Office in the Cloud. Hybrid cloud makes it seamless. And since it’s the same great product in the cloud as on your premises, your employees already know how to use the system.Build Your Product Expertise
Give your support and operations teams the knowledge and skill that comes with deep, hands-on learning. Get maximum use and benefit of IP Office when you learn full solution features, functionality, and administration. Avaya Learning offers extensive training courses for IP Office:Enter an Experience Built for Mobile Users
To help mobile users stay on top of interactions, Avaya Equinox design includes action-oriented workflows and an intuitive, top-of-mind status. All communications are in one place, so you can quickly see meetings, messages, communications history. Take immediate action with one touch. Even on mobile, there’s zero compromise: HD video and voice deliver clarity. Remote access works without VPN connectivity. Voice and video are reliable and secure on any device, anywhere. Telephony features include one-number reach. And multiple devices can be used simultaneously when needed. Optimized to the device—mobile, tablet, browser, desktop—the experience enables additional capabilities while maintaining mobile simplicity.Energize Your Teams With Integrated Workspaces
Knock down the boundaries of your company’s communications infrastructure. With team collaboration, Avaya Equinox users inside and outside your company can create team rooms and organize them in a variety of categories. Avaya Equinox supports persistent messaging and team chat, file sharing and task assignment, and ad hoc and scheduled meetings with audio/video conferencing and screen sharing.Move Desktop Apps to Your Browser
WebRTC technology delivers robust collaboration within HTML5 browsers with zero downloads or plug-ins. Shift desktop business applications to the cloud and get a best-in-class browser experience with full collaboration capabilities. Our virtual meeting room model offers rich capabilities like group video, audio conferencing, and web collaboration.Eliminate the Complexity and Expense of Multiple Solutions
Avaya Equinox provides a single platform supporting all the different modes of conferencing. High-scale audio conferencing, extensive web collaboration, rich multi-vendor HD video, even event streaming to 100,000 users in an all-in-one software solution. Users have one login and one easy solution to learn. IT has one solution to support with one set of statistics, single provisioning, and a smaller footprint with higher efficiency and lower costs.Message with Continuity and Always-on Effectiveness
Send and access team messages in real time, or on your time. Use always-ready multimedia messaging for text, audio, video, images and files. Start the conversation on your desktop and transparently move it to your mobile. For the ultimate in efficient team interaction, you can even message people who are offline, and use one-click escalation to a call or conference.Collaboration Applications Join the Virtualized Data Center
Business collaboration is making employees more efficient and effective. Virtualization is driving down operating costs. Combine these major trends by virtualizing your Unified Communications and Collaboration applications. When virtualized, these applications launch faster, and they make the network simpler, open, more flexible—yet reliable and secure. Your IT team knows the virtualization drill—now they can easily make the move to reliable Unified Communications.Leave Virtualizing Real-Time Communications to the Experts
Moving real time communications to the virtual environment requires careful application design, reliable integration of resources, and flexible system architectures. You can depend on the leaders in real time communications and virtualization of the data center to understand your enterprise requirements for system survivability and communications reliability.Avaya Virtual Application Manager
Use this product-oriented management interface to install and maintain Avaya virtualized applications on any compatible VMware architecture. Download Avaya OVA files, store them, and maintain your virtualized UC solution. This application supports the flexible resource feature, which permits scaling virtualized installations for both midmarket and large enterprises. Reduce install times and support installations without vCenter.Let the Collaboration Begin
Keep your team engaged, interactive and working together with audio, video, and web-based conferencing that drive the velocity of your business. Invoke applications with a simple click, making ad-hoc collaboration in real-time as simple as a swipe on your screen. Reallocate bandwidth on the fly to accommodate video demands, and get the video quality you need without disrupting any of your other communications.Mobilize Your Workforce, Regardless of Location
Turn bring-your-own-device requests into a competitive advantage. When you’re mobile, have the same communication features—including voice, presence, messaging, and conferencing—you have when in the office.Improve Customer Service
Streamline your customer contact center with powerful tools and agent clients that support voice, web chat, email, and video chat. See customers’ interaction histories and social media postings, as well as a list of company experts available to help answer questions, all with the reporting and data capture necessary to make tomorrow’s operations even more successful than today’s.Your Communications Have to Work
Deploying applications is one thing, keeping them working in a real-time communications environment across locations, service providers, and media is another. Real-time communications are delay intolerant and need to remain accessible and efficient even when demand skyrockets. Rely on stress-tested solutions configurable to five 9s across your network—a standard that more than 90% of the Fortune 100 trust their communications to every day.One Platform for All Your Communications
Bring your separate data, voice, and video networks together. Connect traditional analog, digital, H.323, and SIP communication devices, including tablets and smart phones, into a single communications environment.More Features for Your Offices and Users
Use 700+ features that help ensure communications flow easily throughout your organization. Everyone experiences standard capabilities such as auto attendant, call transfer, call forward, E911, and hundreds of advanced features they didn’t even know existed. Your headquarters, branch offices, call centers, home offices, and mobile workers get the same great set of collaboration and communication services.Anxiety-Free Communications
Promise and deliver communication services with 99.999% reliability. Duplicated hardware and software options combined with reliability enhancements to preserve high-quality communications at all your locations.Unified Communications that Move with Your Workforce
Give your traveling or telecommuting users the same great voice, video, messaging, and collaboration features that they enjoy in the office. Your users’ favorite desktop features will move where they do.Ready for Success
Expand communication services as your business grows. You can start with fewer than 100 users and expand to as many as 36,000 on a single system and to 350,000 on a single network.Collaboration as a Force Multiplier
Every secure collaboration solution should offer third-party system integration and the latest Unified Communications features. The Avaya Application Server 5300 supports Microsoft Outlook personal and global address books for presence integration. Instant Messaging and ad-hoc and meet-me conferencing for both audio and video meetings are included. Advanced call handling and call logs maintain tracking of simultaneous and sequential calls to any device. And a full range of mobility services come with the multimedia-capable Unified Communications client.Assured Services with SIP-based support for MLPP
Meet government requirements for assured delivery of collaboration services. The Avaya server meets the specifications for FIPS 140-2 Certified Encryption for TLS signaling as well as SRTP bearer traffic. The system provides support for Internet protocol version 6 (IPv6). In addition, it meets requirements for the Department of Defense PKI digital certificate.PC/Office & Wireless Clients
An IP-based PC client provides users with full unified communications capabilities. Make and receive calls, send and receive video, use IM, see the presence of associates and customize personal presence, and view call logs. Sharing functions like whiteboarding, file transfers, and web co-browsing are available. The Office Client can be paired with a deskphone or used standalone when away from the office. Made for BlackBerry devices, the Wireless Client enables smartphone users to engage in IM conversations, see the presence of friends and customize their own presence, and manage their Find Me/Follow Me routes.Reduce Data Center Load
Route media traffic around the data center, reducing load and investment requirements while ensuring high-quality voice.Always-On Communications
In the event of a data center outage, Avaya VDI Communicator lets users continue to make and receive calls, ensuring critical communications can be achieved and uninterrupted.End-to-End Virtualized Avaya Environment
Get complete virtualized Avaya core applications and desktop interfaces for a complete end-to end-communications solution.Make it Easier for Teams to Connect and Engage
- Manage voicemail in email. Listen to or read voice message in Gmail or Office 365. See missed calls. Respond via email, voice, or video.
- Control calls—click to call, mute, transfer, and hang up—from within a web browser.
- Use the included Avaya Aura® Communicator for Web browser extension to search for co-workers and personal email contacts from any page in a browser.
- Use our iLink for Avaya Scopia® Desktop web extension to start instant meetings from any page in your browser. Even schedule meetings for later from your Google, Office 365, or Salesforce calendar.
Embed Real-Time Communications in Applications
Moving your Avaya Aura® to a virtualized infrastructure helps you consolidate applications on fewer servers, and combine VMware with the real-time technology expertise of Avaya. By consolidating applications onto virtual appliances, operating expenses are reduced, capital expenditures are controlled, and the ROI for a new enterprise level business communications model can be seen in months not years.Unify Voice and Email Message Management
Manage voicemail in email. Listen to or read voice messages. Escalate any message to a real-time voice, chat, or web conference. Post and share messages on Google+ and Twitter. Migrate your end-of-life or legacy voicemail platform to the Officelinx 100% software-based solution—you’ll consolidate and simplify your messaging system and be able to retire obsolete hardware for voice messaging, auto attendant, IVR, and call trees.Use Speech-Enabled Applications to Simplify Communications
Officelinx Speech services provide cost-effective applications that help automate business processes, improve employee productivity, reduce costs, and increase customer satisfaction. Key components include Automated Attendant, Interactive Voice-Response, Speech-enabled Authentication, Speech-to-Text transcription, and Text-to-Speech Playback. Text-to-Speech Playback includes Nuance® RealSpeak™, the most widely used TTS solution, to let users listen to e-mail messages in different languages.Manage Fax Messages from Email
Move away from traditional, siloed communication systems and plug into a seamless, IP-based environment. Officelinx Fax provides direct SIP faxing with any PBX or IP PBX system, so you can send and receive fax messages from email. Send faxes over existing voice channels, eliminating the need for legacy fax machines and fax phone lines. Replace legacy fax machines with a software-based solution and you’ll lower CAPEX and OPEX costs and eliminate maintenance costs.Evolve from CallPilot
Officelinx integrates with Meridian 1, Communication Server 1000, SL-100, and Communication Server 2100 solutions, so there’s no need to upgrade your PBX. A single software license delivers messaging, auto attendant, IVR, and call trees. Older hardware is replaceable with software run in a virtual environment. Consolidate multiple messaging systems with one single software solution that’s multi-tenanted and has a multi-concurrent PBX integration. Support for Google, Salesforce, Office 365 and Skype for Business is included.Gain More Effective Customer Interactions and Business Outcomes
Collaboration modes like IM/presence, multi-party audio, multi-stream video with grid layout, web conferencing, and interactive desktop sharing are at your fingertips in one intuitive collaboration environment. Simply drag and drop, or point and click to start ad-hoc collaboration with contacts.Integrate Your Communications Solutions for Lower TCO and Higher ROI
Get more out of your communications investment when you use Avaya Communicator with your Avaya communications applications. Use Avaya Aura® Conferencing for on premise, scalable, multi-party audio, and for video and web conferencing. Join an Avaya Scopia® Video Conference with integrated roster, active speaker, and data sharing views. Make it easy for your users to click to call, click to join meetings, and engage by embedding real-time collaboration inside the applications they use every day.Minimize Mobile Charges using Wi-Fi or Mobile Networks
Using VoIP as a mobile strategy is important for managing data plan consumption, especially as video and file sharing usage grows. Reduce your mobile charges by routing international and outgoing mobile calls through your corporate network. Call over Wi-Fi when available and then hand your calls over to cellular when Wi-Fi is out of range.Find Both Performance and Quality
Highest-grade audio scales globally. Help ensure you have the quality of real-time collaboration that’s needed when working from your head office, client locations, the airport—or when telecommuting.Migration Made Easier
Simplify and accelerate migration initiatives and address message retention requirements. Transfer mailbox data, messages, and recorded names and greetings when moving from Octel 250/350 and Intuity Audix systems to Avaya Aura Messaging.Enhanced Corporate Communications
Create caller applications with menus and prompts to provide information and route calls for employees and customers.Integrated Mobility
The Reach Me features lets callers connect with users after they’ve been directed to voicemail. Notify Me provides multiple methods for message notification. Optional Speech to Text transcribes messages and delivers them where you want.Secure, Real-Time Communications Need More than Just a Firewall
Officelinx integrates with Meridian 1, Communication Server 1000, SL-100, and Communication Server 2100 solutions, so there’s no need to upgrade your PBX. A single software license delivers messaging, auto attendant, IVR, and call trees. Older hardware is replaceable with software run in a virtual environment. Consolidate multiple messaging systems with one single software solution that’s multi-tenanted and has a multi-concurrent PBX integration. Support for Google, Salesforce, Office 365 and Skype for Business is included.Minimize Management Complexities
Pod Fx combines all the different elements in the stack under a single orchestration layer so it’s easy to manage all the components through a single interface. You get single sign on, specialized fault and performance dashboards, and remote physical views of the Pod.Avaya Government Solutions
Avaya Government Solutions is a network-centric integrator converging IT services and intelligent communications to help the government support citizens. We deliver a comprehensive portfolio of technology and high-end services capable of meeting the demands of the most complex and important systems in the world.For Hospitality: Messaging for Hotel Guests and Staff
Officelinx Hospitality Messaging delivers unique services to hotel guests and staff. It integrates with industry-leading property management systems like Micros Fidelio and Ramesys to simplify routines—mailbox administration at room check-in/out, message archiving, and cleaning status. Officelinx services include:- Automatic mailbox initiation upon check-in
- Automatic wake-up
- Speech-enabled hotel and service directory
- Guest tutorials
- Automated greetings for guests
- Automated language response based on guest profile
User Interface Continuity
An ideal upgrade for legacy Avaya voicemail, Avaya Aura® Messaging gives users familiar interface options: an interface typical of Octel Aria 250/350 systems, or an Intuity-like experience found in Avaya Intuity AUDIX or Definity AUDIX systems.Drive Performance and Differentiate Your Organization
Enable communication and collaboration within your business processes and reflecting proper context. To differentiate your business, embed and integrate Equinox capabilities into any application, for any vertical industry. Accelerate smart digital solution creation with the single solution-wide Avaya Breeze™ Client SDK, workflow automation, and Avaya Snapp Store ecosystem.All the Benefits of Cloud, All the Strength of Avaya
Enjoy the native benefits of the cloud that you have come to know and love with the networking reliability and strength that Avaya inherently offers as the number one leader in contact center, unified communications, and SMB telephony. In today’s dynamic enterprise landscape, you can’t afford the risks of partnering with anyone but a proven market leader and innovator.Next-Gen Unified Communications and Contact Centers with Seamless Cloud Migration
The explosion of cloud, social, mobile and big data have redefined customer and team engagement. Businesses today must capitalize on the power of contextual interactions across multiple touchpoints and devices—entirely from the cloud. Avaya’s cloud solutions are built on an open architecture that allows users to embed, extend or customize communications within any solution or app.Broadest Cloud Options that Meet the Needs of Your Business
Today’s cloud market is filled with vendors that seek differentiation through specialization. More vendors, however, introduces more complexity into one’s business environment. What companies need instead is a single cloud solution that is designed to inherently adapt to their needs. Avaya’s solutions are built on the promise that businesses can finally have the cloud their way.Deploy UC and Customer Experience-as-a-Service Solutions Fast
Your customers are moving to the cloud. Avaya’s cloud solutions are the easiest, most flexible and profitable way to get them there. Deliver cloud services for every size enterprise, including unified communications, contact center applications, and video. Integrate with other applications by using open standards, APIs, and other capabilities. You can customize applications for BYOD and deliver standards-based endpoint support. Learn more about Avaya’s broad range of cloud solutions or contact Avaya to start a conversation about your cloud needs and opportunities.Any Device, Any Channel, Every Interaction
Provide customers with the perfect experience, enabling them to use any device—mobile, web, phone—at any point in their interaction. Preserve context throughout their journeys by capturing all interaction data. Combine past interaction info from your existing systems with real-time experience data from Avaya Oceana. Then pair customers with the right agents and resources using attribute matching. Transitions are seamless—agents will have the right knowledge, so there’s no need to ask customers to repeat themselves.Deliver Omnichannel Customer Experience
Avaya Oceana™ Workspaces for agents and supervisors lets you evaluate and enhance your customer experience in real time. Context across all channels keeps your team engaged and one step ahead as they serve customers. Oceana Workspaces delivers customer information from multiple sources in a consolidated desktop view, which lets agents personalize the customer experience across any channel. Co-browse to provide guidance or assist with web forms. Deploy chatbots, and leverage automated prompts. Respond to inquiries on any channel—use context across every channel. View and interact with customer journey maps. Oceana Workspaces is intuitive and easy-to-use, so you’ll even save on your training budget.Analytics for Your Omnichannel Environment
Avaya Analytics help you capture and capitalize on big data within and across your enterprise. Get customer and team analytics like you’ve never had before. Real-time and historical end-to-end insights into the customer journey, the customer experience, and your operational performance translate to you making best-informed decisions and having better business outcomes and results.Get Expert Help to Create Your Differentiated Customer Experience
Transform your customer engagement vision and strategy into reality with our award-winning Professional, Managed and Support Services. Services range from communications initial planning and design, to seamless implementation, to integration and ongoing optimization. Rely on Avaya experts around the world to help you improve performance and ROI, reduce risk and TCO, accelerate time to market, and supplement IT staff.Enable BYOD—Bring Your Own Device
Remote VPN-less access is simple and secure. Protect your network borders, remote workers, and unified communications solutions. Auto provisioning defines settings and features for faster deployments and upgrades. Reduce high mobile expenses by leveraging the corporate network and Wi-Fi.Connect Your Mobile Workforce
Improve the availability, responsiveness, and effectiveness of employees working from home, on the road, in clients’ offices and airports. They’ll never miss a call with anywhere access to your enterprise telephony and unified communications capabilities. Support your organization’s different user profiles—executives, knowledge workers, and sales teams independent of their locations, networks, and devices.Support Real-Time Collaboration and Alignment
Empower employees who are struggling to get work done with remote teammates, partners, and customers. Drive innovation, decision making, and alignment through real-time collaboration and unified communications. Improve your audio and web conferencing experience and make meetings more efficient, enabling users to get more business done within scheduled timeframes.Promote Relationship Building and Rapport
Provide cost-effective opportunities for teammates, partners and customers to develop and maintain internal and B2B relationships. Virtual meeting rooms for multiple participants improve use of existing video room systems. Virtual conferencing also solves for BYOD complexity and addresses firewall, network, and bandwidth issues.Centralize and Simplify
Moving your Avaya Aura® to a virtualized infrastructure helps you consolidate applications on fewer servers, and combine VMware with the real-time technology expertise of Avaya. By consolidating applications onto virtual appliances, operating expenses are reduced, capital expenditures are controlled, and the ROI for a new enterprise level business communications model can be seen in months not years.Reduce the Total Cost of Ownership
The future of collaboration does not have to be cost prohibitive. Investment in engagement offers a return for any business. Avaya provides alternatives—the right financial model for the right business solution. Choose from subscription-based payment options, cloud-based applications, and managed private or hybrid networks and infrastructures. Avaya's open architecture provides feature and investment options for any enterprise.Optimize Application Deployments
As business communication goes beyond the desktop, the truly Unified Communications solution provides expandable options for business processes to advance. A modern engagement solution provides multimedia experiences for each user as well as an open architecture. Open standards and architectures permit each business user to effortlessly integrate applications into the latest Avaya infrastructure.WebRTC Snap-in
The on ramp for customer engagement, use this Snap-in to give any user on any device click-to-call capabilities from within their browsers. Combine with other Snap-ins to capture customer behaviors, preferences, and browser history—present that information to agents so they can steer conversations with customers, answering questions and resolving issues efficiently and positively.Engagement Assistant
Use this Snap-in to simplify user access to voice and video conference calls. Engagement Assistant is a complete Snap-in application that eliminates the hassle of users manually entering long bridge numbers and passcodes. Users call a single phone number and use speech-driven access to join any voice or video conference on their Microsoft Outlook calendars. Also, Scopia Desktop Mobile users can seamlessly transition live conferences between desktop and mobile using a Plantronics Voyager Legend UC Headset.Context Store Snap-in
Create an in-memory universal data bus that improves application performance and shortens response times. By holding frequently requested data in memory, this Snap-in reduces the need for repeat queries to disparate systems to retrieve or validate data. This approach simplifies aggregating information across various enterprise and public sources to help ensure your applications, services, and people can make better real-time decisions.Work Assignment Snap-in
Optimize assigning the right resource to the customer you’re serving. With the Work Assignment Snap-in, your application can tap cross-company data, making on-the-fly adjustments, to match a customer to the best available person. This extensible, highly scalable work distribution system uses data-analytics-driven routing to assign work items. Your application can respond in real time based on your target goals and desired outcomes, such as assigning callers to internal agents instead of to outsourced resources. Or, by tapping matching rules to route your highest value customers to your best sales agents.Real-Time Speech Snap-in
Use this Snap-in to integrate real-time speech search into your enterprise and contact center applications and workflows so you can quickly develop and deploy speech services throughout your environment. This consolidated set of services provides application developers the management and use of speech technologies, focusing on real-time and interactive speech search applications.Call Park and Page Snap-in
Quickly connect incoming callers to experts in your organization—no matter where they are. Ideal for reaching on-the-go people, this out-of-the-box application for Avaya Breeze™ enables operators to park callers on designated extensions while they page or text users to retrieve the call from any phone.Mobile Video Snap-in
Integrate click to call or video chat directly within your web pages or mobile apps. Use this developer Snap-in to quickly create rich, contextually aware voice and video services that seamlessly connect users to your video-enabled agents and employees.Call Redirection Manager Snap-in
Better connect callers with the best resources. Give your team the ability to manage and prioritize their inbound calls. Users can redirect and screen calls based on specific criteria. For example, caller lists can define rules, on a user or group level, for which calls a user will answer and which ones should be redirected to someone with appropriate knowledge and authority.Smart Caller ID Snap-in
Enhance inbound and outbound caller ID information to improve call context information and personalization. For inbound calls display the name of the calling party, throughout the call duration, even when transferred. For customers receiving outbound calls, display your unique calling information and a call back number. Business rules that you define determine specific caller ID information to show on outbound calls—adjust caller ID displays based on geography, line of business, title, expertise group, and more.Co-Browsing Snap-in
Enable rich online collaboration directly within your website. Use this developer Snap-in to make your web pages more personal with guided web browsing, shared control, and secure form filling that helps you close online transactions, improve first contact resolution, and differentiate your online experience.Integrate Opportunities to Close More Sales
Use automation to reach more live customers who want to interact via online and mobile channels, and convert each engagement. Identify customers who first self-serve and then deliver real-time responses with an automated chat invitation. Even escalate customers to a live agent chat or video call to provide a more personal experience. Engagements that blend automation with personalized service enable reduced shopping cart abandonment, improved order completion rates, and improved customer care.Make the Shift to Become a Profit Center
Enable your customer service and marketing departments to make each engagement count. Even when you deliver a product or service notification via SMS/text or your mobile application, make it easy for customers to take action and respond back with a simple text or a click of a button. Seamlessly connect all points of engagement, integrate callback services, generate dynamic call scripts and tie in CRM data. By providing the necessary context and tools, you empower your contact center agents to drive engagements forward, recommend new products and services, and keep your customers coming back for more.Better Manage Seasonal Spikes
Every customer service center deals with spikes in volume. Whether due to a promotion or seasonal fluctuations, businesses must be prepared to provide the best possible experience throughout the year. You can add seasonal or home agents easily and adjust workflows to better serve customers during spikes. Maintain service levels by automatically assigning reserve agents or use automation and alternative channels like chat and text to better manage the added volume. And, with tools like Workforce Management you can rest assured that you are meeting customer expectations without over-staffing and impacting costs.Increase First Contact Resolution and Reduce Customer Effort
Understanding the causes of customer frustration helps you decide how to improve and streamline your customer experience. With performance management tools like advanced reporting, workforce optimization, analytics, and survey capabilities you can study where your gaps exist and correct them. The most commonly reported consumer frustration is that they must repeat themselves. Reduce the need for transfers by giving your agents all the information they need to solve inquiries on the first touch. That could be account details from the self-service system, or detailed customer history. By correcting common sources of customer irritation you can boost satisfaction, increase first contact resolution, and reduce customer effort.Make Every Engagement Count with an Integrated Experience
Instead of handling each customer interaction independently, connect all of a customer’s engagements across their entire customer journey. Track web, mobile, and customer service department interactions. Customers looking for information on your web site can click to chat, click to call, or click to video with you. While on a mobile device, they can do the same. When it’s time to renew, an automated text or call is initiated. Connect all of your customer touch points, creating a seamless omnichannel experience.Respond to Growing Customer Call Volumes
Get ahead of growing sales and customer service inquiries with the capabilities you need with Avaya Cloud Solutions. Flexible licensing and deployment models help you quickly address all your contact center and communications needs. Whether it's augmenting your existing on premise or cloud services, Avaya can help you meet your most challenging market and business demands.Transform Agent Engagement with Real-time Information
Simplified unified agent desktops and screen-pops give your agents instant info to help optimize their productivity. Quickly and easily produce schedules that maximize efficiency and define the right staff to support fluctuating needs for customer service.Build for the Future
Expanding your business can be scary if you’re depending on a limited or an antiquated set of desktop applications. A true business engagement solution offers a flexible architecture that can easily reduce costs by moving to SIP, or maintain business growth by introducing corporate branches as easily as desktops. With Avaya, as your business grows, expands, and reaches out, you’ll find the technology to keep moving into the future.Optimize Call Routing and Resource Matching
Build flexible, responsive customer engagement strategies that help you better manage call volumes through the power of omnichannel self-service, proactive notifications, and callbacks to maintain service levels. Deploy advanced routing strategies that help ensure agents serve your most valuable customers first while maintaining service levels across all of your customer segments.Road Warriors-Out and About, But Easily Connected
Employees need to communicate when working from a public place, hotel, or client or partner location. With Avaya, they can use their enterprise numbers for all inbound and outbound communications across devices—plus, one-button connections and voice-driven logins make joining conferences and placing calls highly efficient. Direct your voice traffic over Wi-Fi and the corporate network to reduce long distance and roaming charges. Access to unified communications and video lets road warriors stay connected and still spend quality time mobile and in the field with customers.Enterprise Roamers-Rarely Found at Their Desks
Make work easier for people and teams when they’re moving throughout the office, from cubes to offices to conference rooms. Temporary, on-the-go workspaces shouldn’t translate into a lack of business performance. Let users easily shift between devices and networks and remain available while in motion. Users and guests self-register devices to your network—leveraging the enterprise network like this reduces your cellular costs. A wireless network that puts your business-critical applications needs first delivers predictable application performance to your roaming, mobile users.Desk Workers-They Use Mobile Devices Too
Complement desktop tools with mobile devices. Extending mobile capabilities to desk workers harmonizes the use of day-to-day tools across devices and networks. Promote productivity with the ability to extend work days at home as needed.Customers-They're Mobile and Your Services Should Be Too
Enable customers to get service from your contact center using their mobile devices. Avaya mobile applications let customers interact using their smartphones. Increase service levels and agent productivity. Customers maintain full context of their session when moving from application interaction to real-time connections.Teleworkers—Make Home Offices a Corporate Location
Support knowledge workers and contact center agents working from home. Extend the communication tools they rely on, including enterprise grade voice, video, IM, presence, content sharing and conferencing. Provide secure, reliable real-time collaboration through soft clients, endpoints, and business applications. Intelligent architecture manages bandwidth and drives down costs.Easy Applications Development
Give your agents, supervisors, and employees access to the exact information they need, when they need it, how they need it.Using the Avaya Breeze™ Client SDK, you can create unique Avaya Oceana client applications, integrated workflows, and customized agent and supervisor desktop interfaces—like we did for Avaya Oceana Workspaces.
Find Your New Foundation for Enterprise-Wide Collaboration
A lot has changed in the world of communications, collaboration, and customer contact since you installed your Communication Server 1000. If you’re a large business supporting thousands of users and multiple locations, we recommend you look at evolving to the Avaya Aura® platform. Go beyond hardware with versatile cloud and hybrid solutions that offer new capabilities, can be rapidly deployed, and change your expense profile from CAPEX to OPEX. New licenses on a subscription or pay-per-use basis provide even more flexibility.Virtualization means the end of proprietary servers and significant reductions in hardware, power consumption, and space requirements. VMware, Amazon Web Services, IBM Bluemix, and Nutanix deployments are all supported. Our Appliance Virtualization Platform is a turnkey solution. And our Suite Licenses give you a complete set of unified communications capabilities in a simplified package tailored to different users’ needs.